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Payment Gateway FAQ
 

Softbit Technologies Pvt. Ltd. is a New Delhi based group company promoted by Automation Group. Automation floated its first company - Automation Heavy Electricals Pvt. Ltd. in the year 1995. This company basically an electrical and mechanical engineering company is engagged in the Industrial 'Operations & Maintenance', after sales servicing of Big Industrial Generators and Heavy Electric Motors. Woriking as an "Authorised Service Centre" for many Indian and MNCs such as NGEF Ltd. - An Indo-German joint venture and Govt. of Karnatka Undertaking, Jyoti Ltd. - Baroda, ELGI Ltd. - Coimbetoor, Kirloskar Pumps Ltd. - Pune, Leroy Somer - France, AVKC - An Indo German Joint Venture and Control Group - Noida, Marathon - USA, Automation has a long list of satisfied clientele to whom it has been providing services for a long time. To name a few are - Eicher Tractors Ltd. - Faridabad, Hero Honda - Gurgaon, Escorts Ltd. - Surajpur, Cadburry, Raunaque Group, ECE - Sonepat, L & T - New Delhi, Sahara Group - Lucknow, Container Corporation of India - (A govt. of India Undertaking) New Delhi and many more.

Observing the pace with which Information Technology field and Internet based business is booming, Automation decided to enter in this field with a new name and floated a company in 2002 with the name a style - Softbit Technologies Pvt. Ltd. to cater to the needs of Indian industries mainly. Softbit adopted the concept of Online Web Transactions. Today in partenership with VeriSign - USA and in associationn with American Express Bank - USA, Card Service International - USA and FDMS Bank - USA, Softbit is providing e-Merchant Accounts for accepting online payments through Credit Cards and Net Banking to Indian traders, businesses and enterprenuers. We are sure with the acceptance of this Online Real Time Web Transaction System by the Indian Sellers, they will have an additional way of marketing, selling their products and services with minimum expences.

Today we are really happy to announce that our this system of payment acceptance through internet has widely been appreciated and accepted by Indian manufacturers, traders, industries and the response is very-very over whelming. We assure for good value and quality products, services for our valued customers.

We also assure you 100% security and privacy while transacting through Softbit Technologies

What does Softbit.net do?

Softbit.net provides a new and broader marketing platform using internet as its medium, helping out Indian sellers to expand their market localy and at international level. It also helps international buyers / investors to explore the possibilities in Indian markets.


From what countries does softbit.net operate?

As on today Softbit.net commands operations from India and USA but its services are available to all countries.


Wow! That's A Heck Of A Lot Of Work

You bet, particularly if you have a long list. It is certainly not something you are likely to finish in a day. The trick is to set aside a bit of time each week and go through the process for say 10 or 20 sites. Then get on with things that must be done.

Look at it this way. If you identify 10 sites a week, and stick with it, you will have contacted 500 sites in a year. And if you contact each site correctly, you are likely to have something close to 400 links back to your site.


What types of Cards do you accept?

Softbit.net in association with VeriSign - USA, American Express Bank - USA and Card Service International (Card Processor)-USA accepts almost all major cards such as Master, Visa, American Express, Discovery, Dinners International, JCB. Apart from this Softbit.net has also signed up with PayPal - USA to accept online payments through PayPal Payment Gateway.


How do we get our payments when a product / service is sold through softbit.net plalteform?

All payments are first transferred to softbit.net bank account by the acquiring banks as we are the Principal Merchant of Acquiring Banks, Card Processors, Payment Gateway Providers, within 2 - 5 days. And hence all softbit.net merchants (Sub-merchants) will get their payments after that. Funds are generally transferred / released within 5- 10 days after a merchant captures the order and delivers the products / services.


What is Online Payment Processing?

Online payment processing is the ability to accept payments for products and services in real time over the internet. Transactions are processed in the similar way as that of a physical store's point of sale (POS) terminal at the cash register.

How do I get started?

You need to sign-up with Softbit's e-Merchant account for accepting payments online on your website through credit cards and internat bank transfers. Fill up the online form, wait for an emial from our side to get some documentation work done by you and submitted to us back. On receipt completed documents in all respect we activate your e-Merchant account and send you e-Merchant Integration Code to be embedded in your web pages from where you wish to sell your services and products online.


Is real time online payment processing somthing only large businesses can sign up for?

No, online payment processing can be used by a small home based, medium and large enterprise business who want to provide afast reliable and secure method of accepting payment online.


Can my customers be located outside the US or India?

Yes. We can accept your credit cards from anywhere in the world.


Why should I choose Softbit online payment processing service?

  • Easy to implement, step-by-step integration procedures.
  • Unparalleled e-Merchant support with technical support via phone, e-mail
  • World class security from VeriSign-USA. 128 bit encryption of data during processing and storage.
  • Fraud Risk Protection fron VeriSign-USA using CSC and AVS.


What services do you provide?

We provide online Payment Gateway Services, which is everything that occurs after your customer presses the "Pay" or "Check Out" button.
If you require assistance in designing and developing your own Web Store, here are some guidelines:
  • Hire a web developer to built a store as per your specifications and requirements
  • Either place an online commercial shopping cart on your website or use our ready made shopping cart available on secured server.
  • Place HTML Code on your web page/shoping cart to connect it to our Payment Gateway and you are ready to sell your products and services online and accept payments in real time through credit cards or internet bank transfers.


What is e-Merchant Integration Code?

This is the HTML Code that is required to be put on the web page(s) which are to be directed to Softbit Payment Gateway Service for accepting online payments through Credit cards or Internet Bank Transfers. This code is given to you (e-Merchants) only after activation of your e-Merchant Account with Softbit.


What credit cards may I accept?

You can accept VISA, MasterCard, Discover, American Express, JCB and Diners Club.


How will I get my money of products / services sold through your Payment Gateway?

Your money will be deposited directly into your checking (current account) bank account any where in India through ICICI Bank Infinity Service. There is no paperwork to be mailed or deposit slips to be sent out.


I am launching a new product / service and my customer is with me in my office or vice-a-vers, can I accept payment on the spot from him/her through Credit Card for my new product/service? I am not ready with my web page to sell this product/service at this moment. How can I accept his card and get my payment?

You can accept this payment on the spot. You have online solution that will handle transactions via your site and offer you a "Transaction Terminal Interface" via your Web browser. This is the ultimate solution for any business doing sales on the Internet.


How much time does it take to activate my e-Merchant account?

Once you sign-up and your payment part is clear, you receive an email to submit certain documents. The moment you submit the documents, these are checked and your e-Merchant account is activated within 24 to 48 hours if every thing is found correct.


What documents are to be submitted?

An Agreement on a Rs.100/- stamp paper (it is sent via email to download and print), Identity proof - photo copy of any one like passport, ration card, driving lisence, voter's card, Signature verification from Bank, Certain papers related to your type of business (formates are already there in the email, you just download and copy / paste the formates on your company letter heads and get them signed from respective signing authorities)


Is there any limit (monthly) to transactions taking place from my website?

Yes, initially your monthly transactions are limited to Rs.25,000/- (approx. US $500) only. This limit is increased slowly but after three to four months only.The Internet presents tremendous opportunities for you and your business, whether you are a budding entrepreneur looking to market and sell your great new idea or a large corporation searching for new ways to increase sales. But selling goods and services on the Internet presents its own set of challenges -- like how to set up and maintain a secure, reliable, cost-effective system for authorizing payment and managing transactions. If you don't know what you're doing -- and even if you do -- it can be difficult, complicated, and expensive.


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